Frequently Asked Questions
Have a question?
Maybe it’s already here!
Have a question?
Maybe it’s already here!
What is DLA and Attendance Allowance for?
What are reasonable adjustments?
How do I complain about an assessment, or if I am charged for services?
If you are not happy with an assessment decision, or a failure to make a decision there are a number of ways you can complain. For more information about these see Factsheet F6 – community and residential care – complaining about assessments or charges.
What are direct payments?
Direct payments allow a person who has been assessed as needing particular services to receive cash to arrange and pay for those services. For more information see Factsheet F5 – community care direct payments.
What are the independent living funds?
The independent living funds provide financial help with your care package to help you remain in the community rather than enter residential care. For more information see Factsheet F54 – independent living fund.
Do I have any rights as a carer?
You have a right to a local authority assessment, which may affect the services you or the person you care for receive. The rules are slightly different for each country in the UK. For more information see our Disability Rights Handbook.
What are tax credits?
Tax credits give financial help to you if you have dependent children or are in work but on a low income. You must be over age 16 . The help for children is called child tax credit (CTC) and the help for those in work is called working tax credit (WTC). You can find out more about tax credits in our Factsheet F9 – a guide to tax credits.
How do I claim tax credits?
Where can I get advice on Tax Credits?
What is the access to work scheme?
If you want to work but have a disability that makes working a problem you may be able to get help from the Access to Work scheme. This provides practical advice to help you overcome these problems. It can also give you grants towards extra employment costs. For more information about the scheme – see Factsheet F27 – access to work.
What is permitted work?
What is supported permitted work?
I am claiming both income support and incapacity benefit, does this mean I can do permitted work and earn £88.50 after deductions?
Can I get help with the cost of fares to work?
Can I get help with the cost of fares to the hospital?